WHEN WILL MY ORDER SHIP?
We ship orders Monday through Friday. Once an order is placed, processing can take 1-2 business days. Domestic orders are estimated to arrive within 3-7 business days after they ship. International orders can take up to 14 business days after they ship (depending on country).
Orders placed around the holidays may experience and increase in transit time due to high shipping volume with our carrier. We do not ship on the weekends or the following US holidays:
- New Year’s Day
- Memorial Day
- 4th of July
- Labor Day
THROUGH WHAT CARRIER DO YOUR ORDERS SHIP?
All U.S. orders are shipped via USPS Mail.
DO YOU SHIP INTERNATIONALLY?
Yes, to select countries. View our International Order policy
Returns & Exchanges
I JUST RECEIVED MY ORDER, BUT I’D LIKE TO RETURN PART OF IT. DO YOU ACCEPT RETURNS?
Absolutely, we want to be sure you are 100% satisfied with your purchase. You can read all about our returns policy HERE. For international orders, view our International Return policy.
CAN I EXCHANGE THE ITEM I JUST RECEIVED FOR A DIFFERENT ITEM ON YOUR SITE?
At this time, we cannot process exchanges. If you need a replacement for the same item, please email us HERE.
WHAT IF I CAN’T FIND MY ORIGINAL INVOICE?
Please print out the order confirmation email or the order information in your account. Without this information, we will be unable to process your return.
Payments & Promos
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (Visa, Mastercard, American Express, and Discover), and PayPal.
CAN I APPLY A PROMOTION CODE TO AN ORDER I ALREADY PLACED?
Unfortunately, we cannot retroactively apply promotion codes to any orders.
ARE ANY ITEMS EXCLUDED FROM PROMOTION CODES?
In general, promotion codes cannot be used promotional-priced products. Styles from the Sale are often excluded from promotions, as well. If you have questions about the exclusions or fine print, please email us HERE.
Are FRESHEN UP products really made by hand?
Oh yes! When we say handcrafted with love, we really mean it. All our products are made 100% by hand from raw ingredients with hand tools or small table-top machinery. As well as our formulations are uniquely our own and not purchased from private labels.
IS FRESHEN UP COMPLETELY NATURAL?
Freshen Up is 100% natural, including our preservative system. Unlike many brands that are naturally inspired, and include ingredients that mimic nature, we have committed to years of product development to ensure what we present to our customers, is completely natural. Freshen Up utilizes plant-based chemistry to create highly effective personal care products, without the use of potentially harmful chemicals. All ingredients are ethically sourced and are either plant or mineral derived. Our formulations are free of parabens, phthalates, aluminum, talc, synthetic fragrances or preservatives.
ARE THE FRESHEN WIPES DEODORANTS?
Not in the typical sense, however they are deodorizing and can be used as a deodorant alternative.
HOW DOES FRESHEN UP AID WITH TRANSITIONING TO NATURAL DEODORANTS?
Most certainly! When you stop using personal care products containing synthetic, artificial ingredients, it’s very common for your body to go through a period of readjustment. Early in the developmental stages of Freshen Up we wanted to have products that would be help your body make the transition, seamlessly and conveniently. In the unlikely event you experience sensitivity or irritation, reach out to the Freshen Up team.
IS FRESHEN UP ALUMINIUM-FREE?
Yes, Freshen Up is all natural and free of aluminum. Aluminum functions as a sweat inhibitor, primarily by clogging your pores. We believe sweating is vital process that allows your body to cool down and detoxify itself. Freshen Up works in harmony with your body’s pH system rather than against it.
DO YOU USE BAKING SODA?
No. Even though baking soda is considered a natural ingredient, it is known to cause irritation. Instead we have formulated our products with other safer and just as effective alternative ingredients.
FRESHEN UP IS NATURALLY SCENTED, WHAT DOES THIS MEAN?
This simply means that the aroma you may smell from our products are derived from organic essential oils and isolates derived from the flowers, sap, seeds, bark, leaves, roots or resins. Freshen Up never incorporates the use of any synthetic fragrances in its formulas.
IS FRESHEN UP ENVIRONMENTALLY FRIENDLY?
Absolutely! We pride ourselves on offering luxurious personal care products that are plant-based and biodegradable. Our philosophy is the evolve towards even more greener solutions whenever possible, and as sustainable alternatives become available, we plan to adopt them.
Are our products vegan?
All of our products are vegan. We firmly believe in offering products that contain no animal-derived ingredients.
Who can use Freshen Up?
Our products are naturally hypoallergic, and can be used on all skin types, and all skin tones. We are a gender inclusive brand as well.
How I store Freshen Up products?
Store in a cool, dry area; away from excessive heat. For the wipes, be sure to re-seal package as to help maintain moisture and avoid contamination.